One moment please...
Although attempts are made to make the information in these bulletins accurate and understandable, they are only a guide. Any time you are making changes to Power Broker or to Windows, there is a chance of things going wrong. If you feel something is beyond your abilities or just not quite clear, contact our technical support department or get someone with computer experience to help you.
This webpage is just a tool that we will be using to keep things noted so that should you have a technical question, you have an option to visit here first and do a search. Thank you.
USE CTRL + F ON YOUR KEYBOARD TO SEARCH FOR A WORD THAT IS IN YOUR ERROR
AFTER SELECTING CTRL + F, YOU SHOULD NOW SEE A 'FIND' OPTION IN YOUR TOOLBAR
Error Number 1002
Error Message : Input/output operation failure
Program : Pack and ReIndex
|Open Utilities, Define Your Company Information, Software Directories, and ensure that the Power Broker drive and path are correct. Compare to the target line located in your Power Broker Icon on your desktop by right clicking, choosing properties, and clicking the shortcut tab.|
Invalid Drive Specification
A) If drive letters have been
changed on your computer, re-assign the original letter
to the CD-ROM, DVD-ROM, or operating system drive.
Follow the steps appropriate to your operating system:
B) Verify that registry entries do not contain invalid drive letters that might be causing this error:
|4||Cannot find MSVCR64.DLL||Run Workstation.exe found in the Bro folder|
OLE Error Code : Class Not Registered
|This error occurred when clicking on the camera icon on the customer screen. One solution was browse to C:\Program Files\Common Files\Power Broker\viscomsoft and delete imageviewer2.ocx, scanner.ocx, and viscompdf.dll and run your \BRO\WORKSTATION.EXE file again. Then try again.|
This operation cannot be completed because of dialog or database engine failures. Please try again
This seems to happen on one template at a time.
Open Windows Explorer, browsed to \bro\word97 folder. If you find a ~$xxx.doc name of the abbreviated name, delete this document. These documents are usually created when a word document is having issues saving/retrieving from the server.
Open the good document directly from clicking on the .doc name, and it will give you the 'options' 'remove data header sources' error, and then I close it.
Try running the form again and it should work fine.
Opening Power Broker
Fatal Error: Exception Code - Error log file: C:\Program Files\Common Files\Microsoft Shared\VFP\vfp8err.log
This error occurs after you click on 'Yes' when it asks 'Convert 3.0 resource file to 6.0 Format'
|In Windows Explorer, delete foxuser.dbf and foxuser.fpt. If the system will not allow you to delete these two files because they are being used someone else, this means that the files are locked on your server. The way to release these files is to go to the server, Start, Control Panel, Administrative Tools, Computer Management, Shared Folders, Open Files, and find/close anyone using foxuser.dbf and foxuser.fpt.|
|10||Vista - Aero - Display Issues||Until Resolved, should you find that you are having a display issue with Vista, please go to Start, Control Panel, Personalization, Appearance, and change from Aero, to Vista Basic, or some other option, and then test.|
Variable 'MQPLACE' is not found
Contact Technical Support
about restoring this file from a copy that a technical
support staff will provide to you.
Command contains unrecognized phrase/keyword - Clicking on 'Outstanding Abeyance from the main PB desktop
|Check to see if the user I.D. is numeric. If so, exit all Power Broker users, and go to Tables, User Security Codes, create a new users matching the same security settings as the existing user, go to Utilities, Change User Security Codes and run this from the numeric code to the alpha code.|
|13||Vfp8r.dll is corrupt||
delete vfp8r.dll and then install \BRO\Workstation.exe
2) Delete \BRO\Foxuser.dbf and \BRO\Foxuser.fpt file and try logging in again.
3) Shut down workstation, and log back on, and test again
4) Disconnect mapped drive, and reconnect mapped drive
Cannot Create J:\BRO\GG\FORMNAME.DBF
error occurs when a user i.d. folder is not created.
Open Windows Explorer, browse to your \BRO folder and create a folder that matches the User Code. In this example the users' code is GG. Should you find files in this folder that have the .doc extension, you may delete them and their cousin files. If it does not allow you to delete the files, a server reboot may be required.
||Usually this means that you are sitting at a computer that does not have the same drive letter as indicated in Utilities, Define Your Company Information, Software Directories. If you are in an office with 20 people and every desktop PB Icon points to H:\BRO\BROW.EXE but you are sitting at the server and PB is in C:\DATA\BRO\BROW.EXE, then sitting at the server, map a drive letter H back to it's own C:\DATA directory and create a new Icon on the desktop pointing to H:\BRO\BROW.exe|
|16||Database is Locked||If all users are signed out of Power Broker and are still getting a Database is Locked error, a shut down on the server is required (not just a restart) - that error will usually mean there is a file locked up on the server level.|
Adobe Reader DC Error
An Error occured while sending mail
|Make sure user has their Outlook application open|
|18||Printing 1298||Test to another printer, change printer driver, re-install driver|
Word Conversion - Error 7
|This can happen of two documents somehow have the same name. Open Power Broker, go to Forms, Delete Word Documents, find a document that has a duplicate name and delete either one or both letters. Once deleted, exit Power Broker, go to start, run, browse to the \bro folder and find a file called msword_update.exe and launch this file. Once launched, it's going to update the templates again.|
|20||CompuQuote - Must specify additional parameters||
This is as Citrix/Terminal Server setting.
You will have to setup up the home folders with a mapped drive letter.
You will have to setup home folder for the Citrix users instead of running through C:\documents and settings for their local files.
|21||Broker Management Software - Broker Management Software has encountered a problem and needs to close. We are sorry for the inconvenience - This may happen during an upgrade from Build 32 to Version 4.||
The set compatibility mode on BROW.exe was set to Windows95. Right click over brow.exe and go to Properties to view these details. Unselected this setting and now they are able to launch.
While Running PowerTools
16 bit MS-DOS Subsystem
The system file is not suitable for running MS-DOS and Microsoft Windows Applications. Choose 'Close' to terminate the application. Close/Ignore
|This error was discovered on a computer that had a missing c:\windows\system32\autoexec.nt file. The file was restored from c:\windows\repair and PowerTools ran as it should.|
- Send and Receive - Proceed
Error 36 - Command Contains Unrecognized Phrase/Keyword
|Utilities, Define your Company information, Software Directories, Mastercom EDI path had a space between the G:\ and the word EMAIL. Check for spaces.|
Microsoft Word Integration
Forms, Create or Edit Word Template
This operation cannot be completed because of dialog or database engine failures. Please try again later. OK
|If you receive this error, click 'OK', Microsoft Word will launch the letter. Click on 'Save Document and return to Power Broker'. After a brief pause, Word will display a 'Recover my work and restart Microsoft Office Word' message. Uncheck this box and click on Don't Send. Please try editing your template a second time. It should be reset and ready for use.|
Reformat Latest CSIO Download
does not reformat
|Corrupt or invalid entries in memos.dbf, fpt, cdx files. Someone placed Question Marks in the Machine Address in CSIO TAbles. Once the question marks were removed, the reformat worked.|
Error Number 4
End of File Encountered
|This was due to a user not 'Tagging' the producer code with an X when choosing a report by a specific producer. This would happen in other menus where tagging is involved.|
Error 1753 Cannot Load 32 Bit DLL
error is a result of a Windows Security setting that can
either be disabled, or settings may be added to by pass
Click here for more details, OR you are missing foxfix5.dll found in your \BRO folder.
( DEP - Data Execution Prevention )
Right click on Start Menu - Control Panel - User Accounts - Change User Account Control settings. Slide the bar down to 'Never Notify'. Click the 'OK' button and please restart the PC.
|28||Cannot find MSVCR70.DLL||
CLICK HERE to
download the MSVCR70.DLL file to the effected
workstation and extract to:
Error Number 15
Not a table
|Copy the nexisys.dbf FROM the \BRO\AD folder TO the IMAGE Storage directory mentioned in Utilities, Define your Company Information, Software Directories, Image Storage path.|
|30||popupf.prg Does Not Exist||Go to Tables, User Preferences, change language from French to English.|
|31||Error 1113 during Pack and Re-index||Corrupted .CDX file. Figure out which one and restore.|
|32||On the main screen, when you click on 'Outstanding Abeyances', you get an error 12, Variable 'A' is not found.||
was from a customer that had a user code as 'A-'.
A backup of \BRO was done, a new code 'AB' was created in the user table, and then the Utility to 'Change Merge User Code' was done.
|33||When doing EDI, Send and Receive just Flashes||Uninstall AVG Free 8.0, restart your computer, and try again. If it works, re-install AVG again and disable all the settings, and restart. Test again. If it works, gradually add component after component back again, testing EDI each time.|
|35||When using Remote Desktop from a Windows XP computer to another Windows XP computer acting as the server, some of the grids delay and not show up right away as you type information into them.||When using Remote Desktop from a Windows XP computer, change the 'host' machine's desktop to the Classic View and then try again.|
|36||In one office two of four computers were VERY slow for the print box to open to select a printer.||We went into the Control Panel, and then Printers and deleted some 'non essential' printers, and tried printing again and it worked fine. We repeated the same steps at the second computer and it fixed it as well.|
Printing to Excel
Error Number: 202
Invalid path or file name
Make sure you save the excel file
into an already excisting folder on the computer, and
end the file name with .xls.
|38||OCX file will not register||
Sitting at the computer that’s having this problem, you would go to :
Regsvr32 "c:\program files\common files\power broker\viscomsoft\ImageViewer2.ocx"
|39||In a customer or policy note, a Power Broker User experienced Power Broker closing when the folder option to link a .pdf file was choosen.||The anti-virus was uninstalled, restarted the pc, and it no longer kicked the user out of Power Broker. The version of anti-virus was one of the Nortons. The customer was then instructed to go to Google, and do a search for AVG Free and to install this alternate anti-virus for now.|
Printing Excel Report -
RUN|! command failed. The system cannot find the file specified.
|Go to Tables - User Preferences. Rebrowse the Excel pathway.|
Bit, Windows Vista
Exporting to Excel
Database is locked
happens when you use C:\ drive as the destination
directory of your Excel file. Either create a folder on
your C:\ drive and add this to your path, or direct the
file to the \BRO folder on your server since it should
have full permissions. Example:
|42||Cannot Locate Visual Foxpro Support Library||This usually happens in Terminal Server where permissions are an issue. The first thing you need to do is go to the Terminal Server and run the \BRO\Workstation.exe. This will install the needed .dll files in the c:\program files\ common files\powerbroker directory. You would then move to a workstation, connect through terminal server, and test launching Power Broker. The next step would be to ensure that the \BRO folders permissions have FULL permissions for everyone. If that doesn't work, you would copy the .dll files from the c:\program files\ common files\powerbroker\viscomsoft folder to the c:\windows\system32 folder. Reconnect backup again and launch Power Broker.|
After an upgrade, you go to open Customers, Customer and
Form1 missing error
|The first step would be to go to Payables General, Reports, and run Custom Cash Disbursements Report, click screen, and then click into the bottom and enter through the series of boxes at the bottom of the screen. As you hit 'Enter' on the last box, a report will be brought to screen thus creating CUSTDISB.MEM.|
Parameter Statement Found:
|Sitting at the workstation as the user who sits at this desk, log into Power Broker as this person. Go to Tables, User Preferences, and then browse to Winword.exe . Exit Power Broker, log back in as the user, and try your letter again.|
|45||Error 2091 - File has become corrupt||Run Step number 5 in PowerTools for Fix Corrupted Databases.|
Send and Receive Error -
The security certificate for this site has been revoked. This site should not be trusted.
(This is a CSIO/Telus issue, and not PB4)
For further assistance with this error, please contact them.
your web browser and click on "Tools" then "Internet
Options", click on the "Advanced" tab and then scroll
down to the bottom until you reach "Security", uncheck
"Check for publisher's certificate revocation" and (if
checked ) "Check for server certificate revocation"),
click "Apply" and then "OK".
Go to " https://csionet.com" and login with your account credentials, once you have connected successfully sign out and go back to "Tools, Internet options, Advanced, and only check back "Check for publisher's certificate revocation" under security.
You should be able to connect successfully to csionet again.
|47||EDI - Merge Auto Policies - Print Reports - 1429 - OLE IDispatch exception code 1801 from cdintf: DriverInit failed.. - Program - PDF.INITIALIZEANDPROMPT - Release Date November 12/2009||Open Windows Explorer and run Workstation.exe which should install the Power Broker PDF Printer.|
|48||Very slow connection with Windows 2008 Terminal Server||Disable the internal denial-of-service attack detection|
File is not open
error was caused by old inactive numeric user codes in
the user table. Error occured with trying to jump to a
policy from list.
Deleting numeric users solved the problem.
|50||Policies downloaded through EDI but no mail. The message is displayed as ' Reading mail into PB format' and hangs the computer.||Open a file called mailrecv.rml found in \Email on the server using Wordpad, and delete any corruption - if you do not see any corruption just delete the information on this screen. *Take note to the information that has been downloaded. Then try again.|
|51||File Access Denied||Shut down and reboot server|
Microsoft Visual Foxpro Error
The resource file is not valid. Overwrite it with a new empty one?
In the Bro folder, open Config.fpw in Notepad. Make sure this file says:
You can also try deleting files Foxuser.dbf and .fpt from Bro folder. They are no longer required
|53||Adobe must be defined in User Preference error||
to Tables, User Preferences and browse to :
C:\program Files\Adobe\Reader 7, 8, 9 ect\Acrord32.exe
If you are on a 64 Bit operating system, you may have an alternate path of:
C:\program files (86)\Adobe\Reader 7, 8, 9 ect\Acrord32.exe
Abobe Acrobat Reader DC
"Save As" pop up box does not allow saving of document
|Click Here for further instructions|
Clicking MS Oulook in any type of application
|Open Microsoft Outlook, minimize Outlook, and try the application/liability slip by clicking the MS Outlook button again at the bottom of the application/liability slip, and choose Power Broker PDF Printer. An Outlook email should open and the PDF application/liability slip should be visible as an attachment.|
30 - printer not activated
Printing an Application
Change the default printer to a
real printer and not a PDF Printer.
* Also note Quick Fix #87
|57||Missing information in the PDF document||
1) Confirm version report by
a) In Control Panel double click on the printers and faxes option.
b) Right click on the Power Broker PDF Printer and select the properties option.
c) click on the About tab.
d) Confirm the version says 126.96.36.199 ( which is a good thing )
2) If it's 188.8.131.52, then use the Uninstall command:
a) Run the following command on the workstations ( assuming terminal services is not being used )
Substitute Q:\ with the Drive letter the workstations use to access Power Broker.
q:\bro\pdf\install.exe -u "Power Broker PDF Printer"
b) Now re-install the pdf printer
|58||Can't find the PDF Document error||
In Power Broker, go to Utilities, Define your Company
Information, Software Directories, and then ensure that
you have a network drive letter and folder in the Image
2) In Windows Explorer, ensure you have an actual folder on your Z: drive called \IMAGES
Print Job Freezes Power Broker
|Start, Control Panel, Printers, right click on the Power Broker printer, Windows 7 (64 bit) users should not select Properties, but SHOULD select PRINTER PROPERTIES, select the PORTS tab, and change the check mark to the 'NUL' option. Click apply, ok, and test Power Broker again.|
|60||Error 1429 - Reprinting invoice or printing statement||Verify client screen says NO to Outlook Email Default Question.|
|61||Error 12 variable 'Spreadlaun' not found||
database was not converted correctly.
Shut down server, restart server, redo upgrade.
|62||Word is still running or did not close properly||Ensure that you have a DOCS folder in the \BRO\WORD97 directory. If there is not one, then in the \BRO\WORD97 directory, right click and choose 'New' and then 'Folder'.|
|63||PBTASK Launches, but does not run any of the utilities and just sits there||
Ensure that the 'Start In' in the Windows Task Scheduler
identifies the drive and bro folder name. Please review
these installation instructions for Windows 7 and
Windows 2008 server editions
Reader X ( or 10 )
There was an error opening this document.
Access is denied.
|In Adobe, go to Edit, Preferences, Security (Enhanced) and remove the check mark on the 'Enable Protected Mode at startup'.|
System Administrator has set policies to prevent this
The quickest solution to this would be to
log out and log in as the administrator
and simply change the user setting
B) Also, if you go to users in your control panel and deactivate the User Account Control
then this should no longer be an issue.
C) Another simple solution to this predicament
is as follows -:
1.Enter the control panel once again and open Administrative Tools.
2.Go to the Local Security Settings.
3.Click on Software Restriction Policies.
4.In the event that there are no software restrictions defined, you can right click on Restriction Policies and
5.Select New Software Restriction Policy.
6.Next, double click on the enforcement and
7.Select All users except local administrators.
8.Finally, click OK. Lastly, reboot your computer and the problem should be resolved.
|66||PBPDF - Windows 2008 Server - PDF.EXE does not install||
WARNING: Please review the next set of instructions and
first ensure that they are not going to give any other
types of issues for anything else on your network.
Start, Control Panel, User Accounts, select your user, and click on 'Turn User Account Control on or off'. Remove the check mark and restart the server. Please test by running PBPDF.exe .
|67||CQ Integration Floppy Icon Missing||
cqoneway.exe is missing from \BRO
Contact PB4 Tech Support or restore a copy from your backup.
Error: Runtime Error: Access denied. You might not have administrative credentials to perform this task. Contact your system administrator for assistance.
|Windows 7 users need to go to Start, Run and type UAC. Click OK. Slide the slider to 'Never Notify' and click OK. Reboot the computer and test the Start, All Programs, Broker EDI, Trust again. ( If your RUN option is not there, go to Start, and then right click on the menu, click on Properties, Customize, scroll down, and check mark the 'Run Command' option, click OK, and then Apply)|
the root of the drive where the \BRO folder is, create a
folder called \TEMPBRO. You would then go into the \BRO
folder, edit Config.FPW and add the line:
TMPFILES = X:\TEMPBRO
|70||Problems with printing with PDF||Right click over the Power Broker PDF Printer, and go to Printer Properties, and change the port to NUL. Another option is if you are using Adobe Reader 9, Uninstall and reinstall to Adobe Reader 10 or in reverse if you have version 10 installed to start with. Remember to reboot before re-installing.|
|71||Black Box - Signature Pad - Third party software may interfere with the Signature Integration by changing an important element of the computers registry. Should you receive a black box in your form or application, you may need to edit your registry.||
WORD OF WARNING - EDITING YOUR REGISTRY MAY DAMAGE YOUR
COMPUTER - PLEASE ENSURE THAT YOU BACKUP YOUR REGISTRY
BEFORE HAND - Once backed up, you would go to Start, Run
or Search for regedit.
In your registry, you would browse to this path and ensure that it does indeed say Paint.Picture.
If it says something else, write that down for future reference, and then change it to Paint.Picture.
Should you find that this creates an issue with another program like PhotoShop, you would have to weigh which is more important to you.
If it does indeed say Paint.Picture, close the registry and contact tech support.
Another option is to go to your computer, go to Start, Control Panel,
Programs and Features, and sort the list by 'Date'. If you notice a 'new' and recently added software, it might be getting in the way of the intergration. Uninstal any software that you might not need, reboot and try again. One last thing to try is bring the Signature pad to another computer, install the software by clicking here , plug in the signature pad after the install so Windows doesn't initialize any auto installation, and then please try again.
|72||Please run the Power Broker Workstation installation||Sitting at the computer, go to Start, Control Panel, User Accounts, Change User Account Control Settings. Slide the bar to the bottom ( Never Notify ). Restart your computer. Run \Bro\PBPDF.BAT file. Go to Start, Devices and Printers, right click on the Power Broker PDF Printer and select Printer Properties in the middle of the menu list. Click on Ports, and change to NUL. If you do not have a NUL, then please leave the default setting. Test your Print job once again. TECH TIPS: in \BRO\PDF, open the install log file and ensure that cdintf.dll does indeed get installed with no errors.|
|73||MS Outlook is running but an error occurred. Please try again.||Sitting at the computer that this is happening to, go to the Windows desktop, right click on the PB4 icon, go to Properties, and then select the Shortcut tab at the top of the screen. If the target line is a UNC path, then you will need to delete the entire icon, ensure you have a proper mapped drive, and remake your icon. Example of a UNC path would be ( \\server\data\bro\brow.exe ). If Power Broker is mapped to P: drive, your target line should be P:\BRO\BROW.EXE .|
|74||Microsoft Word does not close||
Go to that station that's giving you this issue, open
word, go to File, and then Options, and then Add-Ins,
and compare it to a computer in your office that doesn’t
have this issue.
If you do find something different, click on the item in the table/list, click on Go, click on the item, and choose Remove.
Reboot, and please test again.
|75||Workstation in Silent Mode||workstation.exe /s|
|76||Juniper does not launch||Go to Start, All Programs, Java, Configure, Security, Change the sliding bar to 'Medium'.|
|77||Accounts Payable - Enter Payables Batch - Top right of the screen, Print Receipts - Once clicked, it opens a folder looking for a file, and if you select cancel, OLE error code 0x80040154: Class not registered. OLE object is being ignored.||In Power Broker, go to Utilities, Define your Company Information, Print tab at the top of the page, and in the Capture and Print Signature on Cash Receipt Acknowledgement, type 'N'.|
|78||Outlook Integration - Drag and Drop||Open Outlook, click on 'View' and choose 'Reset View' and please test again.|
|79||EDI - The Network Connect Session terminated 23712||
From the control panel,
uninstall all Juniper products.
From C:\Windows\System32\Drivers , rename dsNcAdpt.sys to dsNcAdpt_old.sys .
In Internet Explorer, go to csionet.com and type in your username and password, and log in. This will prompt you to reinstall Juniper.
Error 1405 in PowerBroker is a result of the "Open File
message that he gets when trying to launch PowerQuote.
|Click here for more details|
|81||EDI, Send and Receive, Click Proceed, and PB4 flashes back to the main screen but doesn't download||Go to Utilities, Define your Company info, Policy tab, and look for characters in the Lombard Field. If you can't empty the field, please contact technical support for more details.|
|82||Icons say command or blank - resource file is invalide||Browse to the c:\windows\system32 and c:\windows\syswow64 folder and delete vfp8*.* files|
|83||Drag and Drop Issues||
If you cannot drag and drop a PDF, JPG, DOC file into any Drop Box in Power Broker, then please ensure that you haven’t stored the original files in a folder that is either protected by security set in Microsoft Windows, by your local tech, or in a folder that is embedded in a very long sub directory. In Windows Explorer, you can copy the original files to a simple directory like ‘ S:\Bucket’ or to your ‘User Image Holding Folder’ that is defined under Tables, User Preferences in Power Broker and then try dragging and dropping from there ( S is only being used in this example, you can use whatever drive letter your Power Broker software uses ( F, P, Q, X, Z ect..)
|84||Word to Outlook Issues||In Word, click on Review, and click on 'Restrict Editing' and then click on the Power Broker tool bar where is says 'Outlook'.|
|85||PowerQuote Intergration Doesn't Work||Check for spaces in the path in Utilities, Define your Company Info, Software Directories in Power Broker. Request PowerSoft to install to a friendly location.|
|86||Clearing a cheque in a previous year.||Create a negative cheque for the same value of the previous cheque but put it in this month and mark the original cheque with the new cheque dates of the negative one|
Printer Not Activated - Error
Printing to PDF
Step 1) Open Power Broker, log in, go to Tables, User Preferences, At the bottom of the page, click on the 'Run Workstation' button, and install.
Open Windows Explorer, browse to your \BRO folder, and double click on workstation.exe and install
Step 2) Start - In the RUN or SEARCH Window, type Regedit and open your computers registry editor.
WARNING - Editing your registry could potentially harm your computer. Your local Technical Support Representative should backup your Registry before Proceeding!
Navigate to the registry key ->
HKEY_CURRENT_CONFIG -> Software -> right click on the Power Broker PDF Printer, select permissions. Full Control needs to be given for the group the user account belongs to. In some cases, adding 'Everyone' to the security has resolved the issue. Restart your computer and test again.
If after the restart, you get the same error, and you notice the registry didn't save the changes, you would go back to the registry editor, go to Permissions, click on Advanced, and choose the user to 'take ownership' of the folder, and then set the permissions to full. Restart and test again.
Step 3) In Windows, go to Start, Settings, Devices, Printers and Scanners. See the option named "Let Windows manage my default Printer'. Turn this to 'OFF'.
Please do this if the above steps do not work:
Go to your \Bro and/or \Bro/PDF folder and do a search for pbpdf.exe and run this file, and then please test again.
NOTE: These fixes are also good for people that have the message error 'Broker Management Not Responding' when trying to use the SCAN feature in Power Broker.
Word Integration Error
OLE error code - Server Execution Failed
|Uninstalled Anti Virus Software, did a Microsoft Office 'repair', it was fixed. Installed the Anti Virus Software, rebooted and still worked.|
|89||Vinworks Error||Copy msvcr71.dll into c:\windows\syswow64 folder|
|90||Try to launch the Power Broker icon and nothing happens||
This has recently happened to 2 seperate brokerages in
totally different areas of the country. Running
Power Broker from the server directly from the data
share works fine, but running it through a mapped drive
creates the issue on not ALL computers but some.
Avast Anti-virus software were installed in both offices
December 3rd / 2015
Word Integration to PDF button
Microsoft Word Has Stopped Working
|Apply the latest update to your Microsoft Office|
|92||Adobe Reader - There was an error opening this document. This file is already open or in use by another application||Uninstall Adobe Reader, reboot, and reinstall Adobe OR uninstall, reboot and change versions of Adobe. Ensure that you go to Tables, User Preferences in Power Broker and browse to the correct Adobe Executable. Ensure that in Adobe, you go to Edit, Preferences, Security Enhanced and remove the two check marks referencing Enable Security Questions. Exit and test.|
|93||OLE Error when generating a *.pdf file||Open Adobe Reader, Edit, Preferences, ensure both 'top' Enable questions are blank by clicking 'Yes' and 'OK' at the bottom of the page. Exit Adobe, and test again please.|
|94||Drag and Drop in Outlook||
Must have the Subject Column in Outlook - Example:
FROM - SUBJECT - RECEIVED - SIZE - CATEGORIES
Error 125 - Printer is Not Ready
EDI - Send and Receive
Verify that information in the upload screens are
Data such as 'Contract Number' fields with '.' symbols will generate the error. Take a screen capture or make note of the policy or policies that have invalid characters, delete the policy from the EDI Upload screen, and try doing another Proceed to do the Send and Receive. If it works, go back to that policy, correct the contract number field that has a symbol in it, and upload the policy again.
|96||A Large CSIO splashed across the screen when the application sprints||On the computer that this is happening too, please uninstall Adobe Reader under Start, Control Panel, Programs and Features, shut down the computer, restart, reinstall Adobe Reader. Once re-installed, go to Tables, User Preferences, and re-browse the Adobe path in case you have uninstalled and re-installed a different version.|
Applied to PB4 Integration
Record is in use by another user
|This may be happening if the broker is clicking on the 'customer lock' that locks the screen and then attemping to save a quote back to the existing customer. First unlock the customer record by unclicking the lock and then integrate.|
|98||Outlook warning message to Allow access||
Contact Power Broker Support about 'Secman' registry
In Outlook, go to File, Options, Trust Center, Trust Center Settings, Programmatic Access.
Word Intergration Error-
This document has an item such as a textbox that has been left in edit mode. Please finish editing the document then try again.
Outside of Power Broker, open windows explorer, browse
to the drive where your \bro folder is, open the \word97
folder, and double click on any template word document.
When Microsoft Word opens, click on ‘VIEW’ and then ‘EDIT DOCUMENT’ and then exit Microsoft Word.
Open Power Broker and please test the letter you were trying to create.
Printer Not Printing all Pages
of a print job
The problem is that only the odd numbered print jobs print with Word integration.
Example: I am in a Word
integration document, click print, the first print job
prints successfully, I click the print option a second
time, the print job will be submitted but will not
print, I click print a third time and the print job will
I am in a Word integration document, click print, the first print job prints successfully, I click the print option a second time, the print job will be submitted but will not print, I click print a third time and the print job will print successfully.
This issue is due to a Microsoft Security Update -
1) In some cases, updating your printer driver will fix this issue
2A) If you are on Windows 7 or 8, Uninstall the Microsoft Update
Step 1 - Close out of all programs, go to Start, Control Panel, Programs and Features. At the top left, go to 'View Installed Updates'.
Search for KB3177725 and uninstall it. The system will reboot
2B) Apply the latest Windows Update that will contain a secondary patch to the KB3177725 update patch. It's called KB3187022
3) If you are on Windows 10, Uninstall the Microsoft Update
Step 1 - Close out of all programs, go to Start, Control Panel, Programs and Features. At the top left, go to 'View Installed Updates'.
Search for KB3176493 and uninstall it. The system will reboot.
NOTE: At the present time, there are no known updates to the Windows 10 KB3176493 update.
This computer is not configured to run EDI
This would mean that you have not setup Mastercom on this workstation. Please reveiw this document (http://power-broker.com/Mstrcm2ndPC.htm) to set this up.
It may also mean that you did NOT have the proper permissions to setup Mastercom so please go to Start, Control Panel, System, Advanced System Settings, Environment Variables, and in the bottom window, you should see something like: MV as the Variable Name and the Value should reflect what drive you are on with Power Broker such as P:\EMAIL\
If it's not there, you can click the 'New' button, Variable name is MV and Variable Value is in this example P:\EMAIL and click OK. Close everything and then open Windows Explorer, go to P:\Email and find a file called setuppc.exe and install that. Once installed, open Power Broker and please try again.
OLE Dispatch exception code 0 from Microsoft Word: Word cannot start the converter SSPDFCG_X64
1) Go to "C:\ProgramFiles\CommonFiles\MicrosoftShared\TextConv" folder
2) Rename "SSPDFCG_X64.CNV" to "SSPDFCG_X64.OLD"
|103||Juniper keeps looping over and over and does not install||
Juniper keeps looping over and over and does not
cooperate, follow these steps:
Go to your Control Panel, Programs and Features, and uninstall Juniper ( You may see three Junipers in the list, uninstall all )
Your next step it to establish if your pc is 32 or 64 bit. To do so, go to Start, Control Panel, click on System. It should tell you if you are 64 bit, but if it doesn't mention that you are 64 bit, we are assuming you are 32 bit.
Click here to select the version you need, download and install.
64bit Computers click here to install Juniper Network Connect
32bit Computers click here to install Juniper Network Connect
Once installed, go to Start, All Programs, Juniper, and then Network Connect ( Type https://csionet.com/ into the address line above )
Do not close this window as you have two more things to retrieve but go to the next step.
You would then go to Start, All Programs, Broker EDI PC Email Engine, Settings Main and complete this screen.
Copy the Username and Password into the Network Connect boxes that are empty. Click Sign In.
|104||Trying to install an update, but the mapped drive letters do not show up in the bottom list||
This is a windows issue displaying drives. To fix this, you would need to edit your registry.
Warning: Changing your registry may harm your computer. Ensure you have backed up your registry before proceeding or contact your local IT support to assist.
Go to Start, Search, type REGEDIT. When you find it, open Regedit.
and create a new DWORD entry with the name EnableLinkedConnections and value: 1
Reboot your computer and please try your Power Broker upgrade.
Signature in Word Integration merges to the top of the document and not where it is in the template - Office 2010
|Apply the latest Power Broker update found on the website homepage - Version 4.30.2|
Error Number: 1298
Page header band is too large to fit on page
Change the default printer and remove any printers not needed
Outlook Integration Error
Power Broker was not able to find the email in the sent items folder. Microsoft Outlook may still be sending the email, or the email was not sent.
Please click below to review the fix
for Outlook error.
Microsoft asks you to "save" a document and does NOT complete the integration
Close all programs. Open Microsoft Word. Go to 'File' and then 'Options'. Click on 'Add-Ins'. At the bottom, click on 'GO'. Remove the check mark in the 'abDocs Word Addin' so that it's blank. Click 'OK'. Exit Word. Please test your document again from the inside of Power Broker.
|109||Drag and Drop feature in Power Broker will not work with Outlook messages||
When you open your Outlook, make sure that the 'Sort By' bar (shows who the message is from, the subject line, the date it was received,ect..) is in its default position. If you alter the rows then Power Broker will not be able to read it resulting in the drag and drop error.
Microsoft Outlook Error
A program is trying to access data from Outlook that may include address book information
|Go to the Tables tab in PB - User Preferences - Click 'run Workstation.exe' button.|
|111||Error 1104 - C:\USERS||
The 1104 or the C:\USERS error is generally caused by moving your Power Broker software to a newly updated server or operating system. Please Click Here for more details on changes you or your local technical support staff may need to do.
|112||When tabbing through a policy, the contract number isn't populating a drop down menu to select a contract number||
If you go to Tables, Insurance Companies, Sub Tables, and complete the Address Line 1 details
|113||Issues with Windows Task Scheduler and integration modules ( Agency Revolution, Client Desk, Pathway )||
With some of our new integrations, test with an alternate option.
In Windows Task Scheduler, test by putting in the trigger page of your Windows Task Scheduler:
(test using mapped or UNC paths)
Arguement = task4
Start in = \\server\share\bro
Agency Revolution: task2
Client Desk: task3
Communications Error - HTTP - Version 9.1
Failure to send registration message
|In \EMAIL\EXE rename NewInstall.fil to e.g. xxNewInstall.fil and then test|
|115||HTTP Invalid Token Agency Revolution Error||Contact Agency Revolution for a Token Code|
|116||Word Integration signatures not positioned in the correct spot||Browse to Utilities - Define Your Company Information - GL Account Info. In the Miscellaneous Options, Put a 'Y' in the 'Enable Original MS Word Integration workflow' question. Exit Power Broker and test your letter again from a customer screen.|
|117||Running a Windows 7 workstation and updated to Mastercom 9.5a, then not able to connect||The region and language setting was English (US) but must be English (Canada) or French (Canada) to have the short date "yyyy-mm-dd"|
Error when doing
Send and Receive:
An error cannot be emailed to you as there are wrong settings in "Settings - Outgoing Mail Server"
|Click here for solution to this error|
Fixing the mqcomp.mem file
1) You need to figure out what the
variable name is for the field(s) that are invalid.
The Client Desk key file code is: mqc_cd_code
2) Create a folder, drop the mqcomp.mem file into the folder, run visual foxpro. In vfp command window, set default path to folder you created. Ie: set default to c\abcbrokerage
3) In command window:
Restore from mqcomp additive
mqc_cd_code = " "
save all like mqc* to mqcomp
4) Install into Client Desk Bro folder, overwrite existing mqcomp.mem file, access Define Your Company Information and update field with correct information.
Error code -41
After running the latest Power Broker update (4.32.2)
|Run workstation.exe or pbpdf.exe from the Bro folder|
|121||Workstation does not install or add to the registry||Right click on Workstation.exe in the BRO folder, go to Properties - Security tab. Give full permissions to all of the listed groups.|
Click here to download Secman
1) Uncompress the contents of the zip file into:
C:\Program Files (x86)\Common Files\power broker\add-in express
2) Run the following commands:
regsvr32 "C:\Program Files (x86)\Common Files\power broker\add-in express\secman64.dll"
regsvr32 "C:\Program Files (x86)\Common Files\power broker\add-in express\osmax64.ocx
|123||Launching Word Integration - and the Integration Bar does not close.||Enable all users to "Run as Administrator" for Microsoft Word.|
|124||Power Broker on terminal server exits with timer and stops new users from getting into Power Broker||
Browse to BRO Folder, and open
Config.fpw. You will want the screen to read:
Error Number 2027
Error message: Declare DLL call caused an exception
1) Compare the date of
C:\windows\system32\GdiPlus.dll to a computer
that is working. If the computer that is having an issue
has an older file, then update it by copying it from the
other computer to the compter that is having the
2)To rename GdiPlus.dll, you will need to take ownership. Right-click properties, and gain ownership of the file.
Properties - Security - Advanced - Owner.
3)After that, set permissions to read and write the file if you need to. Rename and replace the new file.
4)Test your scan again.