The integration with the blueC 802 blueButler voice recording system provides Power Broker brokerages the ability to create Customer/Policy abeyance records that link to blueButler saved voice recordings. Once linked to an abeyance, the voice recording can be played back from within Power Broker.
From the Power Broker homepage, the blueButler search option allows the staff member to locate the customer in advance of even answering the call. When working on an existing customer, a second Power Broker session can be launched from the PowerBar allowing the incoming call to be serviced without disruption to the existing customer that is being serviced.
